Joseph's Blog

As you probably know now I got a brand-new MacBook a few weeks ago. Everything seemed fine. One thing that was wrong was a tiny hairline crack. In the excitement, I didn’t really mind until a week later. The crack had started growing to about an inch long, and would just get bigger.
We thought it was necessary to take it back to be repaired/replaced. We told the staff at the store about the problem with the Mac and they completely understood and believed me. Now it comes to the irritating part. They sent it to a company called Core. They are the main Apple importer in South Africa. It took about a week for them to receive the MacBook. Once they received it, they decided to charge a repair fee. Of over R3000! That’s almost $450.
I was so irritated that they want to charge us for repairs on a product that we originally received broken.
It just shocks me how companies can do this. Until we get it sorted out we all find this ridiculous.
It is very strange that a importer like Core can be so disrespectful to their customers. I believe, as the consumer, that I should be able to fight for a replacement/repairs. Apple in the US would never do anything like this.
I deserve to get my MacBook fixed and given back to me, and not given this garbage.